Refund Policy


Website: [https://www.iptvfullive.com]

Thank you for purchasing our IPTV service. Please read our refund policy carefully before making a purchase.

1. Digital Product Policy

Our IPTV services are digital and delivered electronically, which means once your subscription is activated or credentials are sent, the service is considered delivered.

For this reason, we do not offer refunds on completed orders, except in specific cases described below.

2. Refund Eligibility

Refunds may only be issued if:

  • The service was not delivered (e.g., you never received login credentials).

  • There was a technical issue on our side that we could not resolve within 48 hours.

  • You purchased a duplicate subscription by mistake and did not use it.

  • Payment was made but the service was never activated.

To request a refund, you must contact us within 48 hours of your purchase.

3. Non-Refundable Situations

We do not offer refunds in the following situations:

  • You changed your mind after purchase.

  • Your device or internet is incompatible with our service.

  • You failed to follow our setup instructions or did not contact support.

  • You are trying to claim a refund after using the service for several days.

  • You are using the service with a VPN or in a restricted region.

4. Chargebacks

Initiating a chargeback without contacting us first is a violation of our terms. We reserve the right to suspend or permanently ban accounts involved in chargeback fraud.

If you have any issue with your order, please contact our support team first — we’re here to help.

5. How to Request a Refund

If you believe you’re eligible for a refund, contact us at:

📧 support@[yourdomain.com]
Please include your order number, email, and the reason for your request.

6. Processing Time

Approved refunds will be processed within 5–7 business days back to your original payment method.

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